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Terms & Conditions
Last Updated: May 4, 2025
AGREEMENT TO OUR LEGAL TERMS
We are Tokyo Vibes ("we," "us," "our," or "the Business"), a sole proprietor registered in Japan at:
〒150-0041東京都渋谷区神南1-12-14 渋谷宮田ビル6F
JAPAN
We operate the website https://www.tokyovibes.tours (the "Site") and offer various related products and services (the "Services").
By accessing or using our Services, you ("you," or "user") agree to comply with and be bound by these Terms & Conditions (the "Legal Terms"). If you do not agree to these Legal Terms, please refrain from using our Services.
Supplemental terms and conditions or documents that may be posted on the Services from time to time are incorporated into these Legal Terms by reference. We may change or update these Legal Terms at our discretion, and will notify you by updating the "Last Updated" date. We encourage you to periodically review these terms to stay informed of any changes.
The Services are intended for users who are 18 years or older. If you are under 18, you are not authorized to use the Services.
We recommend you print a copy of these Legal Terms for your records.
1. OUR SERVICES
Our Services include tourism consultancy, guided walking tours, personalized travel experiences, concierge consultancy services, and related services. The information provided through the Services is not intended for distribution or use in any jurisdiction where such distribution or use would be contrary to law or regulation. By using our Services, you confirm compliance with local laws applicable to your use of the Services.
2. INTELLECTUAL PROPERTY RIGHTS
We own or license all intellectual property rights in the Services, including but not limited to source code, databases, software, text, graphics, trademarks, and logos (collectively, the "Content"). These are protected by copyright, trademark, and other intellectual property laws.
You are granted a non-exclusive, non-transferable license to access and use the Services solely for personal, non-commercial purposes. You may download or print Content only for personal use. Any unauthorized use of the Content or Marks is prohibited.
If you wish to use any Content or Marks for commercial purposes, please contact us at info@tokyovibes.tours to request permission.
3. USER REPRESENTATIONS
By using the Services, you represent and warrant that:
All information you provide is true, accurate, current, and complete.
You will maintain the accuracy of such information.
You have the legal capacity to enter into and comply with these Legal Terms.
You are not a minor in your jurisdiction.
You will not use the Services for illegal or unauthorized purposes.
If your information is inaccurate or incomplete, we may suspend or terminate your account and refuse any future use of the Services.
4. USER REGISTRATION
To use certain features of the Services, you may need to register an account. You are responsible for maintaining the confidentiality of your account information and password. We reserve the right to remove or change your username if we deem it inappropriate.
5. PURCHASES AND PAYMENT
We accept payments via Stripe, including Visa, Mastercard, American Express, Discover, JCB, Apple Pay, Google Pay, Link. All purchases made through the Services must be paid in full at the time of booking. You agree to provide accurate and up-to-date payment information. If any errors occur with payment processing, we may correct them without prior notice.
All sales are final unless otherwise specified in our Booking and Payment and Cancellation and Refund sections of the policy.
6. POLICY
Please review our Booking and Payment and Cancellation and Refund sections, which governs the terms related to cancellations, refunds, and rescheduling.
7. PROHIBITED ACTIVITIES
You agree not to engage in any of the following activities when using our Services:
Attempt to gain unauthorized access to our systems.
Use the Services for any commercial endeavor not approved by us.
Upload or transmit harmful software, such as viruses or malware.
Engage in activities that may harm the integrity or functionality of the Services.
Engage in fraud, harassment, or any illegal activities.
Use the Services to post misleading, defamatory, or offensive content.
8. USER GENERATED CONTRIBUTIONS
We invite users to submit reviews, comments, and other content ("Contributions") to enhance the Services. By posting Contributions, you grant us an unrestricted, worldwide license to use, display, and distribute your content for any lawful purpose.
You are solely responsible for the content you submit. Your Contributions must comply with applicable laws, including copyright, and must not infringe upon the intellectual property or privacy rights of others.
9. CONTRIBUTION LICENSE
By posting Contributions, you grant us a perpetual, worldwide license to use, modify, and distribute your Contributions, including your name, likeness, and any associated trademarks. You also waive any moral rights associated with your Contributions.
We reserve the right to remove or edit any Contributions that violate our Prohibited Activities section.
10. GUIDELINES FOR REVIEWS
If you leave a review, you agree to:
Provide honest feedback based on firsthand experience.
Avoid offensive, discriminatory, or defamatory language.
Refrain from posting misleading or false information.
Not post any content that violates laws or infringes on others' rights.
We reserve the right to reject or remove reviews at our discretion.
11. SOCIAL MEDIA AND THIRD-PARTY ACCOUNTS
If you link your account with a third-party service (e.g., Facebook, Google), you represent that you are authorized to do so and that you consent to sharing your third-party account information with us. We are not responsible for any third-party services or content.
12. THIRD-PARTY WEBSITES AND CONTENT
Our Services may contain links to third-party websites. We are not responsible for the content or accuracy of these websites, nor do we endorse their products or services. Use of third-party websites is at your own risk.
13. SERVICES MANAGEMENT
We reserve the right to monitor and manage the Services to ensure compliance with these Legal Terms. We may remove or suspend content that violates our policies or the law.
14. PRIVACY POLICY
Please review our Privacy Policy for information on how we collect, use, and protect your personal data. By using our Services, you consent to the collection and processing of your data as outlined in the Privacy Policy.
15. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE AND POLICY
If you believe that your copyright has been infringed, please contact our Designated Copyright Agent at info@tokyovibes.tours. We will respond promptly to any DMCA notices.
16. TERM AND TERMINATION
These Legal Terms remain in effect while you use the Services. We reserve the right to terminate or suspend your access to the Services at any time, for any reason, including for breach of these terms.
17. MODIFICATIONS AND INTERRUPTIONS
We may change, suspend, or discontinue the Services at any time. We are not liable for interruptions or errors in service, and we do not guarantee that the Services will always be available.
18. GOVERNING LAW
These Legal Terms are governed by the laws of Japan. Any disputes arising from these terms will be resolved exclusively in the courts of Japan.
19. DISPUTE RESOLUTION
Any disputes will be resolved through binding arbitration under the rules of the Japan Commercial Arbitration Association (JCAA) in Tokyo, Japan. Arbitration will be conducted in Japanese. Exceptions include cases involving intellectual property rights or claims for injunctive relief.
20. CORRECTIONS
We may update or correct errors in the Services, including inaccuracies related to descriptions, pricing, and availability. We are not liable for any issues arising from such corrections.
21. DISCLAIMER
The Services are provided "as-is." We do not warrant the accuracy, reliability, or availability of the Services. We are not liable for any damages resulting from the use of the Services.
22. LIMITATIONS OF LIABILITY
Our liability is limited to the amount you paid for the Services. We are not liable for indirect, incidental, or consequential damages.
23. INDEMNIFICATION
You agree to indemnify and hold us harmless for any claims arising from your use of the Services, your Contributions, or violations of these Legal Terms.
24. USER DATA
We maintain data necessary for the operation of the Services. You are responsible for backing up your data, and we are not liable for any data loss.
25. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
By using the Services, you consent to receive communications from us electronically. All agreements, notices, and disclosures will be made electronically.
26. CALIFORNIA USERS AND RESIDENTS
If you are a California resident and have a complaint that remains unresolved, you can contact the California Department of Consumer Affairs at the contact information provided.
27. MISCELLANEOUS
These Legal Terms represent the entire agreement between you and us. If any provision is deemed unenforceable, the rest of the agreement remains in effect. We may assign our rights or obligations to others at any time.
28. CONTACT US
If you have questions or concerns, please contact us at:
Email: info@tokyovibes.tours